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Join to apply for the Full time hotel receptionist - Rathmines role at Travelodge Ireland
Department: Front Office
The person must harmonize the culture, mission, values and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service.
Responsible to: Assistant Manager Rooms / Front Office Supervisor
______________________________________________________
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
* To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
* To assist guests at all times.
* To become fully aware of 100% guest satisfaction and to implement agreed practices at all times.
* To ensure all guest queries are handled promptly and efficiently.
* To use initiative in relation to the speedy resolution of guests queries or problems
* To report on all guest feedback to a Manager
* To reflect and enhance the hotels mission statement and objectives in all activities
* To ensure all departmental checklists are completed and checked by supervisor before going of duty.
* Assist in improving results of customer services indices where necessary
* To carry out departmental standards in accordance with the SOP manual
* To ensure hotel standards are achieved at all times
* To assist in ensuring that standards are maintained
* To wear agreed uniform and to maintain uniform according to the agreed standard.
* To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times
* To accept flexible work schedule necessary for uninterrupted service to Hotel guests..
* To provide support where necessary in other areas of the Hotel
* To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs
* To ensure all GDPR and PCI policies and procedures are followed.
* To assist in positively promoting sales within the department and maximize every sales opportunity.
* To be aware of Hotel promotions or special activities going on in the Hotel/area
Department: Front Office
Purpose of job: To ensure the smooth and efficient running of the Front Office Department ensuring standards and guest satisfaction are maintained at all times thus ensuring revenue is optimized.The person must harmonize the culture, mission, values and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service.
Responsible to: Assistant Manager Rooms / Front Office Supervisor
______________________________________________________
Customer Care
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
* To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
* To assist guests at all times.
* To become fully aware of 100% guest satisfaction and to implement agreed practices at all times.
* To ensure all guest queries are handled promptly and efficiently.
* To use initiative in relation to the speedy resolution of guests queries or problems
* To report on all guest feedback to a Manager
* To reflect and enhance the hotels mission statement and objectives in all activities
* To ensure all departmental checklists are completed and checked by supervisor before going of duty.
* Assist in improving results of customer services indices where necessary
* To carry out departmental standards in accordance with the SOP manual
* To ensure hotel standards are achieved at all times
* To assist in ensuring that standards are maintained
* To wear agreed uniform and to maintain uniform according to the agreed standard.
* To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times
* To accept flexible work schedule necessary for uninterrupted service to Hotel guests..
* To provide support where necessary in other areas of the Hotel
* To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs
* To ensure all GDPR and PCI policies and procedures are followed.
* To assist in positively promoting sales within the department and maximize every sales opportunity.
* To be aware of Hotel promotions or special activities going on in the Hotel/area
The Successful Candidate
* Will have previous hotel experience, in a front office, reservation, sales and/or conference & events role.
* Be proficient with Opera PMS or similar
* Excellent communication skills.
* Have a genuine passion delivering the highest standards in customer service, striving the meet and surpass our guests expectations.
* Be target driven and ambitious to achieve goals.
* Have exceptional organizational skills
This is an excellent opportunity for a hospitality professional seeking development in their career. This is a full time role, working 5 over 7 days, normal hours of work will be 3pm-11pm.
Skills
Admin Hospitality Customer Service
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Events Services
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