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Located just around the corner from the bustling Quay Street and Shop Street, The House Hotel offers a warm welcome, restful sleep, hearty breakfast, great coffee, and expert recommendations on Galway's arts, culture, history, music, and food — the 'City of The Tribes'.
Are you looking for an exciting opportunity to join our enthusiastic, dynamic, and driven hotel team in our beautiful boutique hotel in the heart of Galway's Latin Quarter? Consider joining us!
The House Hotel is seeking a Night Porter (2 nights a week) to join our team. If you are driven, passionate, innovative, and skilled at creating memorable guest experiences, we would love to hear from you!
Duties:
Your role involves assisting in the effective running of the hotel during the night, including reception, bar, basic food preparation, cleaning, and security duties. You will also provide professional and helpful service to guests, including check-in/check-out procedures. A natural ability to communicate with diverse guests and a passion for ensuring guest satisfaction are essential.
Responsibilities:
* Man the reception desk and supervise the night audit.
* Maintain service, cleanliness, and security standards across all areas.
* Ensure hotel security overnight through regular fire, health, and safety checks.
* Attend to guest needs and uphold high standards of customer care.
* Set up, service, and clean conference rooms or public areas as requested.
* Take responsibility for the residents' bar after bar staff finish duty.
* Prepare and serve night room service.
* Report maintenance issues or faults promptly.
* Record and secure lost property.
* Perform any other duties as assigned by the Front of House Manager.
* Valet park guests' cars when requested.
Requirements:
* At least 1 year of experience in a similar role.
* Experience dealing with demanding customers.
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