Job Description Responsibilities: Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.
Required Product Knowledge and Technical Skills: Working knowledge of networking industry, products, and protocols Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies: AAA/TACACS, ACL, ARP, BGP (RFC ****), DHCP, 1G/10G Ethernet (IEEE