Hotel Operations Manager Opportunity
Duty Manager
This role offers the chance to take on a senior operational position within a busy hotel environment, overseeing day-to-day operations and delivering exceptional guest experiences.
Responsibilities:
* Oversee daily operations across multiple departments, including front office, housekeeping, and food and beverage.
* Act as the senior manager on duty, ensuring smooth and efficient service during all shifts.
* Handle guest inquiries, complaints, and special requests promptly and professionally.
* Support the team in achieving operational targets and service excellence.
* Supervise staff, provide guidance, and ensure adherence to hotel policies and procedures.
* Coordinate with department heads to maintain quality standards and operational efficiency.
* Assist in staff training and development initiatives.
Requirements:
* Proven experience in a supervisory or management role within the hospitality sector.
* Strong leadership and team management skills.
* Excellent customer service and problem-solving abilities.
* Ability to work efficiently under pressure in a fast-paced environment.
* Strong organisational skills with attention to detail.
* Flexibility to work evenings, weekends, and public holidays.
* Professional, approachable, and able to maintain composure in challenging situations.
Benefits:
* Competitive salary.
* Opportunity to take on a senior operational role in a professional hotel environment.
* Supportive working environment with long-tenured staff.
* Career progression opportunities.
* Hands-on experience in all areas of hotel operations.