We are seeking an experienced and motivated Team Leader - Passenger Services to support and oversee frontline operations. This role is key to maintaining exceptional customer service standards while ensuring safety, security and operational efficiency in a dynamic environment where no two days are the same.Key Responsibilities:Lead, support and mentor Passenger Service Agents at check in, boarding ,arrivals, and customer service touchpoints.Lead by example, demonstrating professionalism, integrity and commitment to service excellence.Ensure compliance with airline, safety, security, immigration / customs and documentation procedures, including passport and visa checks.Oversee baggage handling processes and assist with escalated issues such as delayed or mishandled baggage.Conduct daily team briefings, allocate shifts, and monitor attendance and performance within the team.Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.Handle escalated passenger enquiries and provide service recovery during operational disruptions.Uphold company standards for uniform, grooming ,safety and customer service.Perform administrative tasks, including data entry, documentation, and reporting as required.Qualifications:Prior experience in airport or aviation ground operations (Senior or Team Lead)Experience with Altea DCS or similar system an advantage.Strong Leadership skills with the ability to inspire and lead a team.Highly motivated and thrives in a fast past environment where no two days are the same.Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational requirements.Team Player - with the ability to collaborate and support colleagues across departments.Commitment to upholding the company ethos, values and service culture.Excellent communication, decision making and problem solving abilities.Benefits:Competitive compensation package with opportunities for advancement.Comprehensive training and ongoing support to enhance skills and knowledge.Employee discounts in the loopCollaborative and inclusive work environment with opportunities for professional growth and development.Full uniform providedCompany Pension SchemeFree on-site car parkingJob Types: Full-time, Part-time, PermanentPay: €18.00 per hourBenefits:Company pensionEmployee discountOn-site parkingSick payWork Location: In person