Security Delivery Team Lead/Consultant | Mid-Level | Full time
Job Title: Digital Identity Analyst / Consultant (Saviynt)
Location: Dublin, Ireland
Job Type: Full-Time
About the Role: As a Digital Identity Consultant at Accenture, you will be an integral part of Accenture Security's Digital Identity team.
This role focuses on the design and implementation of identity services that secure access to an organization's environments and data.
You will work across three main identity vectors: Consumer Identity, Workforce Identity, and Digital Identity.
Key Responsibilities: Ticket Management: Assist in L1, L2, and L3 ticket triaging, tagging tickets by topic or urgency/priority, and routing them to the appropriate team.
Ensure incidents and service requests are handled in the correct order, with priority issues addressed first.
User Support: Provide clear instructions or guidance to end users, pointing them to relevant documentation or processes.
Monitor and manage user accounts and permissions, troubleshoot access-related issues, and escalate complex issues as necessary.
System Monitoring: Monitor the availability and performance of the IAM system and its connected applications.
Identify and resolve basic issues related to user access, and escalate more complex issues to higher levels of support.
Maintenance and Functional Support: Ensure the IAM system meets the functional needs of users and stakeholders.
Identify and address any functional limitations or gaps, and work closely with L4 support to implement new features or changes.
Documentation: Maintain up-to-date documentation, including run-books, maintenance procedures, and issue resolution procedures.
Create new operational procedures and troubleshooting guides for L1 and L2 support.
Training and Expertise: Provide guidance and training to L1 and L2 support teams on IAM best practices and procedures.
Ensure critical business processes are functioning correctly and efficiently.
Collaboration: Work closely with other IT teams to troubleshoot and resolve interface issues.
Collaborate with vendor support services on behalf of the client.
Qualifications: 1-3 years or more of experience with IAM, specifically Saviynt.
Strong administration, development, and implementation experience with Saviynt access management projects.
Relevant security certifications such as SSCP, CISSP, Security+, Network+, etc.
Certification with Saviynt is preferred.
About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world's largest network of Advanced Technology and Intelligent Operations centres.
Our 801,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
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All of our professionals receive comprehensive training covering business, technical and professional skills development.
You will have opportunities to hone your functional skills and expertise in Cyber Security as part of our global security practice.
The sheer variety and scale of work we do, and the experience it offers, provides an unbeatable platform to build and prosper your career.
In addition, our growth, combined with our integrated career counselling, offers great opportunities for your professional development and rapid advancement.
What's in it for you?
At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, discounted gym membership, emergency caring facilities, and 2 days' leave per year for charitable work of your choice!
Flexible working arrangements can be discussed depending on the position.
Does this appeal to you?
If so, we wish to hear from you.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process.
You can contact us at
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Dublin
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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Trust and Safety New Associate – Hebrew - CL13 Trust and Safety New Associate - Korean (CL13) Discover where this job fits at Accenture Operations & delivery jobs: Get transformational Use data, insights and tech to reimagine how people work, moving operations from transactional to transformational.
Use your expertise and start-up mentality to help clients build secure, resilient businesses in a complex and ever-changing threat landscape, addressing the growing careers in cybersecurity.
Get hands-on with the technologies that our clients need to reinvent, work in new ways and change the world for the better.
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