Job Summary
At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business. We’re proud to be recognized as a top cloud employer and to foster a culture of integrity, rationality, and collegiality.
Essential Duties and Responsibilities
Take a purist SRE approach to shared multi‑tenant infrastructure for a resilient SaaS microservice‑based containerized systems and customer‑centric application environments
Oversee and automate the team’s growing presence in AWS
Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc.
Platform reliability engineering of a complex single sign‑on SAML/OAuth‑based central authentication platform
Creatively build and develop tooling to aid in driving 24x7x365 follow‑the‑sun operations of critical production systems
Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
Create system documentation and training materials to empower and educate our fellow team members
Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
Enhance platform observability with a self‑healing approach to platform reliability
Collaborate with engineering teams, providing product feedback and where necessary contributing code to the product
At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data‑driven insights to enhance productivity and outcomes.
Education and Work Experience
Bachelor’s Degree in Computer Science or related field
Software engineering and task automation skills with Bash, Python, and/or Go are a must.
Solid understanding of agile software development methodologies (Scrum, Kanban, etc.)
Deep background with Linux systems and engineering
Highly experienced with engineering and automating on Amazon Web Services (AWS)
Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
Prior experience with IaC tools like Terraform/Terragrunt/Terraspace
Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions
Production‑At‑Scale support background in a heavily microservice‑based world
Hands‑on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)
Strong understanding of Single‑Sign On, SAML, OAuth (Bonus if hands‑on experience with Okta)
Seasoned expertise around x.509 certificate technology and basic concepts of encryption
Experience working with relational databases such as Aurora Postgres and/or Oracle RDS
Advanced exposure to application development, web UI (design and development), JSON, application architecture
Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty.
Familiarity with event store/stream-processing technologies like Kafka or AWS SQS
Understanding of Open Application Model systems such as KubeVela or Crossplane
Demonstrated ability to embrace AI and apply it to your role as well as use data‑driven insights to drive innovation, productivity, and continuous improvement.
Personal Qualities and Soft Skills
You greatly prefer writing code than clicking a GUI.
You enjoy teaching, being a mentor to others, and working across boundaries.
Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving.
Strong analytical mind with a penchant for process development and enhancement.
A highly positive can‑do attitude with desire for being a team player.
Great communication skills and ability to explain complex technical concepts to a varied audience.
Demonstrate strong follow‑through, a strong work ethic and consistently keep and meet commitments.
Ability to champion a culture of reliability within the product team, promoting practices like blameless postmortems, SLO tracking, and continuous learning from incidents.
Other Requirements
Ability to read, write, and speak English.
We provide 24x7 support to our customers, so we expect you to take turns with teammates being on‑call for weekend production emergencies or to provide rotating weekend operational support.
Prefer candidates who can work on PST timings primarily.
Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings.
Equal Opportunity Statement
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.
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