At Compass Ireland, the leading foodservice and hospitality provider across the island of Ireland, we are seeking a General Manager to join our talented team on a full-time (40 hours) permanent basis. This role is based at a vibrant, high-footfall leisure and education venue offering interactive experiences and family-focused entertainment. The site sees strong seasonal demand, particularly during summer and weekends, serving a diverse mix of families, school groups, and corporate visitors.
The position is primarily daytime hours with weekend working required, and no evening or night shifts. Free on-site parking is provided.
In this role, you will oversee all catering and hospitality operations, ensuring high-quality service in a fast-paced environment. You will manage the contract, drive operational excellence, lead and develop your team, and ensure full compliance with all standards. You will also play a key role in enhancing the overall customer experience by aligning food and service with the dynamic nature of the venue.
Key Responsibilities
Oversee daily catering and hospitality operations, ensuring consistent, high-quality service delivery in a busy leisure-focused environment
Ensure full compliance with Compass policies, health & safety regulations, and food hygiene standards
Drive financial performance through effective budgeting, forecasting, and profit & loss (P&L) management
Manage and control costs across labour, food, waste, and overheads
Develop staffing plans that reflect seasonal fluctuations and peak trading periods
Lead, coach, and develop your team, supporting performance, engagement, and progression
Foster a positive team culture focused on collaboration, accountability, and customer experience
Build strong, proactive relationships with the client, ensuring expectations are consistently exceeded
Deliver exceptional customer service, responding quickly to feedback and resolving issues effectively
Support innovation in food offerings and service delivery, enhancing the overall visitor experience
Lead change initiatives and continuous improvement projects aligned with the site’s growth
Act as a Compass brand ambassador at all times
About You
Proven leadership experience in foodservice or hospitality management
Strong commercial awareness with solid budgeting and P&L management skills
Passionate about quality, service, and continuous improvement
Comfortable managing high-volume, seasonal business demands
Skilled in building client relationships and leading high-performing teams
Confident communicator with strong organisational and problem-solving skills
Proficient in Microsoft Office and adaptable in a fast-paced, client-focused environment
Compass Group reserves the right to enhance the criteria, if necessary, for the purposes of shortlisting.
At Compass Ireland, our people are our business. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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