Are you a compassionate and dedicated professional eager to make a positive impact in the lives of others? We are seeking a skilled Donor Care Specialist to join our team, working with a prominent Irish charity dedicated to supporting individuals experiencing homelessness.
About the Role
This is a key support role where you will be at the heart of donor care and database operations. You will work closely with our fundraising team to ensure exceptional experiences for supporters and the integrity of CRM systems.
We are looking for someone with experience in customer service, donor care, or administration who is passionate about building meaningful relationships in the non-profit sector.
Why Join Us?
* Be part of an organisation making a tangible difference in the lives of those affected by homelessness in Ireland
* Work within a collaborative, mission-driven team committed to compassion and respect
* Gain valuable experience working with CRM systems (Salesforce), campaign support, and donor engagement
You will have the opportunity to contribute to campaigns and events that change lives and make a real difference in the world.
Key Responsibilities
1. Manage and maintain the CRM database (Salesforce), including data entry, gift processing, and monthly reconciliation support
2. Deliver high-quality donor care by processing daily gifts, issuing acknowledgements, and responding to queries with professionalism and warmth
3. Strengthen relationships with supporters through personalised communication and excellent service
4. Support direct marketing campaigns, donor communications, and broader fundraising activities
5. Liaise with internal departments including Fundraising, Finance, and Communications to ensure a smooth donor experience
6. Handle general office tasks such as filing, managing petty cash, franking post, and administrative support
Occasional evening and weekend work may be required for this role.
Key Requirements
* 13 years of experience in donor or customer care, administration, data processing, or telemarketing
* Experience maintaining relationships with both internal and external stakeholders
* Proficiency in CRM systems, ideally Salesforce, with a strong eye for accuracy and detail
* Excellent communication skills and a collaborative, team-oriented approach
* Ability to work to deadlines, manage priorities, and troubleshoot issues effectively
Desirable requirements include a BA/BS degree in marketing, business, events, PR, or a related field, previous experience working in fundraising, donor care, or the not-for-profit sector, and understanding of homelessness and related social issues in Ireland.