Job Title
A Field Service Engineer plays a vital role in maintaining professional and profitable repair and preventive maintenance service business.
This position is responsible for delivering technical assistance at customer sites, providing documentation to internal and external customers, and ensuring compliance with the quality system and manufacturer specifications.
* Deliver technical assistance at customer sites.
* Repair and check electronic/mechanical Stryker products.
* Complete annual check and calibration according to MDR on customer site.
* Utilize software and technological tools to maintain proper records, access technical information.
* Assist the regulatory affairs department/customer to action product recalls, field safety notices, and field action notices.
* Fulfill service contracts with planned maintenances.
* Delivery of technical training to internal & external.
* Perform installation of Stryker systems on customer site.
* Perform software & hardware upgrades.
* Efficient and thorough documentation of service activities for internal and external reference.
* Ensure traceability of all field-based Stryker products through reporting tools.
* Provide technical support to internal and external customers.
* Escalate opportunities and issues appropriate team meetings.
* Ensure excellent follow-up on all customer-initiated issues.
Required Skills and Qualifications
The ideal candidate will have:
* Level 8 degree in engineering medical electronics and camera technology or relevant experience.
* Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
* Experience in a Medical Field-Based position.
* Experience in medical electronics combined with good mechanical skills.
* Experience in the hospital environment and healthcare work.
* IT experience on administrative and technical level.
* Highly organized individual.
* Ability to build relationships with internal & external customers to drive brand loyalty.
Benefits
This position offers a diverse array of innovative medical technologies and a global reach.
Stryker products and services are available in over 100 countries around the world.
About Us
Our company is driven to make healthcare better.
We offer a diverse range of medical technologies, including orthopedics, medical and surgical, and neurotechnology & spine products.