Commercial Support Lead FMCG Drive Operational Excellence. Empower Teams. Deliver for Clients. Sector: FMCG Job Type: Full-Time | Permanent Hybrid:3 days office / 2 remote Location: Greenogue Business Park, Rathcoole, Co. Dublin, D24 R9YX (Company Car or Car allowance inc.) Commercial Support Lead Step Up from Account Management Were looking for a Commercial Support Lead to join our Sales Division and make sure our FMCG clients receive outstanding, consistent service. This role is ideal for an experienced Account Manager whos ready to take the next step into a leadership position with more responsibility. What youll do: Work closely with the Account Director to deliver smooth, reliable service for multiple FMCG clients. Support and guide Account Managers, helping them solve issues and keep clients happy. Standardise processes and ensure service levels are met across all accounts. Coach and mentor team members to build skills and confidence. Lead client onboarding, reporting, and internal rollouts. Assist in preparing for key client meetings and reviews. Work with HR, Warehouse, and Tactical teams to keep everything on track. Support with budgets, cost tracking, and reporting. Drive improvements to make our operations more efficient and effective. What youll bring: Solid background in client services or account management (FMCG experience is a real plus). Experience managing clients to agreed service levels and solving operational challenges. Strong organisational skills and ability to standardise processes. Confident communicator who enjoys working with different teams. Comfortable with data and reporting (Excel and Power BI are a bonus). A natural coach who enjoys helping others succeed. About us: PRL, a family-owned Irish indigenous business, plays a vital role in supporting consumers in everyday living. As a leading provider of in-market sales, end-to-end solutions in freight, logistics and warehousing, we partner with flagship brands across various sectors to meet their unique needs. Our strong culture centers on people and values, fostering a sustainable future for our teams and company. Recognised as a TOP Employer in 2025, PRL stands among 2,053 Top Employers across 121 countries/regions on five continents, underscoring our commitment to excellent people practices, policies, and working conditions. This is a great opportunity if youre an Account Manager whos looking for that next step up combining client management with operational leadership in a fast-moving FMCG environment. Skills: Customer Relationships Operations Manager Service Level Agreements FMCG Benefits: Pension Bonus Car