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Job Description
DePuy Synthes is recruiting for a Technology Manager, CRM (EMEA) located in Ringaskiddy, Ireland or Leeds, United Kingdom. This role owns the end‑to‑end management, deployment and support enabling sales effectiveness, customer engagement, and data‑driven decision‑making for our selling organization. The Manager partners with Sales, Marketing, Customer Experience, and IT teams to deliver scalable, compliant, and high‑impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization.
Key Responsibilities
Act as the primary product owner for CRM platforms, translating business needs into product requirements, user stories, and prioritized backlogs. Align with global IT and business strategies.
Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity.
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
Lead cross‑functional delivery teams to ensure timely, high‑quality releases using agile and product‑centric practices.
Ensure CRM solutions align to global standards, and comply with data privacy, security, and regulatory requirements, including customer data governance standards.
Monitor platform performance, adoption, and business outcomes, driving continuous improvement based on insights and feedback.
Manage vendor and system integrator relationships supporting CRM platforms and integrations.
Integrate Johnson & Johnson’s Credo and Leadership Imperatives into product decisions and team leadership.
Qualifications
Education
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required).
Master’s degree (MBA or equivalent) (preferred).
Experience and Skills
6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery (required).
Hands‑on experience with enterprise CRM platforms (e.g., Salesforce or equivalent) (required).
Strong understanding of commercial business processes, including sales operations and customer lifecycle management (required).
Demonstrated ability to translate business needs into product roadmaps and delivery plans (required).
Experience leading cross‑functional teams using agile or hybrid delivery methodologies (required).
Strong stakeholder management and leadership skills in a matrixed environment (required).
Experience supporting medical device, life sciences, or other regulated commercial environments (preferred).
Knowledge of data privacy, compliance, and customer data governance (preferred).
Experience managing external vendors and system integrators (preferred).
Exposure to advanced CRM capabilities such as analytics, AI‑enabled insights, or omnichannel engagement (preferred).
Other
Language: English (required); additional European languages are an advantage.
Travel: Up to 15%, primarily domestic.
Certifications: Agile, Scrum Product Owner, or CRM platform certifications (preferred).
Benefits
In addition to base pay, we offer an annual bonus with a set target (% of pay) depending on pay grade/location, vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well‑being reimbursement, and programs for financial, physical and mental health. Employees can participate in several insurance plans, depending on location and eligibility. For more information, visit Johnson & Johnson Careers.
Employment Details
The anticipated base pay range for this position is €70,100.00 - €121,210.00.
Equal Opportunity Statement
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Accommodation for Disability
Johnson & Johnson is committed to providing an inclusive interview process. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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