Payroll Migration Support Agent (Hybrid) We are looking for 5 Payroll Migration Support Agents to work on a fixed term 6 month project with our client based in Duleek.
This would suit somebody available immediately who has strong computer skills, customer service skills and is familiar with the process of payroll.
Key Responsibilities Support new customers with migrating their payroll data from their previous system.
Serve as the primary point of contact for customer enquiries via phone and email.
Troubleshoot payroll-related issues, research solutions, and provide clear and helpful guidance.
Deliver walkthroughs and training to help customers efficiently use the payroll software.
Participate in software testing to ensure high-quality, bug-free releases.
Stay up to date with payroll industry developments and changes in employment legislation.
Collaborate with colleagues to resolve customer queries and share best practices.
Assist the wider support team with calls and emails during quieter periods.
Skills, Knowledge & Expertise Excellent phone manner with the ability to build rapport and communicate professionally.
Customer-focused mindset with a willingness to go the extra mile.
Recent hands-on payroll experience is highly desirable.
Strong communication and active listening skills.
Solid understanding of payroll processes.
Payroll or accounting qualification is a strong advantage.
Ability to work well under pressure and adapt to a changing environment.
Strong IT proficiency and confidence navigating software systems.
Knowledge of Microsoft Excel is an advantage.
Positive attitude with a proactive, can-do approach.
Skills: Time Management Communication Payroll Benefits: Work From Home