St Helens Hotel is seeking a highly organised and service-driven Food & Beverage Switchboard and Dining Operator to take complete ownership of all F&B reservation channels across the hotels dining outlets, Orangerie Bar & Lounge and Talavera Restaurant.
This role is pivotal in delivering a seamless guest journey from first contact through to arrival, ensuring every interaction reflects the hotels refined standards, attention to detail, and commitment to exceptional service.
Key Responsibilities Reservations Management Take full ownership of all Food & Beverage reservations across all channels, including: Telephone enquiries Email correspondence Online reservation systems and platforms Ensure reservations are accurately recorded, confirmed, modified, and communicated to relevant teams.
Monitor booking patterns, availability, special requests, and guest preferences.
Guest Experience Act as the first point of contact for F&B guests, delivering a warm, knowledgeable, and professional service at all times.
Handle guest enquiries with confidence, offering clear information about menus, opening hours, special events, and dining experiences.
Anticipate guest needs and personalise interactions wherever possible.
Standards & Quality Maintain exceptional service standards aligned with internationally recognised luxury hospitality benchmarks.
Ensure all communication, verbal and written, is polished, timely, and professional.
Handle guest feedback, special requests, and concerns with discretion and care.
Operational Coordination Liaise closely with restaurant management, kitchen teams, and front-of-house staff to ensure smooth daily operations.
Communicate VIP bookings, special occasions, dietary requirements, and operational notes clearly and efficiently.
Support service flow by managing covers, pacing, and peak demand effectively.
Maintain accurate reservation records and reports.
Skills & Experience Essential Previous experience in hospitality reservations, guest services, or front-of-house roles.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Confident handling of multiple reservation channels simultaneously.
Professional telephone manner and guest-focused approach.
Desirable Experience in luxury hotels or high-end restaurants (preferable but not essential, full training provided).
Familiarity with online reservation systems (preferable but not essential, full training provided).
Understanding of premium service standards and guest expectations.
Personal Attributes Naturally warm, polished, and service-oriented.
Calm and efficient under pressure.
Proactive, reliable, and accountable.
Strong sense of ownership and pride in delivering excellence.
What We Offer A role with work-life balance.
Flexible working patterns where possible.
Opportunity to be a key ambassador for St Helens Hotels dining experiences.
A supportive team environment within a refined hospitality setting.