Senior Consultant, Issues Management
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About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. We are proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Key Responsibilities
* Participate in the development, implementation, and maintenance of a variety of projects (e.g., job aids, procedures, training materials) across the enterprise for Issue Management, ensuring compliance with relevant policies and standards, incorporating best practices and techniques for issue identification, analysis, remediation, validation, and closure.
* Coordinate with a community of Issue Managers, Issue Identifiers, and 2LoD partners, working closely to ensure consistency in implementation of the policy, standard, procedures, job aids, and best practices for issue management and resolution.
* Identify and elevate complex issues, articulating actionable plans to drive results while demonstrating exceptional organizational skills and attention to detail.
* Provide experience in reviewing and interpreting deliverables, offering recommendations, and taking initiative on projects or team tasks while managing multiple priorities effectively and driving outcomes independently.
* Assist in transformation and change across a global organization in alignment with a defined project timeline, particularly in enhancing processes and controls supporting issue management.
* Conduct thematic read‑across to identify enterprise trends and opportunities, formulating remediation plans and ownership to address them.
* Maintain Issues Management Procedures and job aids, including control identification, to support consistent application of the Issue Management Standard across the organization.
* Identify, report, and manage issues through the ServiceNow IRM Module, spotting gaps and opportunities for improvement and testing capability updates.
Skills / Experience
* Proven experience in financial services and a CCO or Internal Audit related role.
* Demonstrated willingness to drive transformation and change across a global organization.
* Experience in issues management and remediation within a financial services context preferred.
* Experience in risk and control assessments (e.g., RCSA, Compliance Risk Assessment) to understand when issues are raised, mitigated, and closed.
* Strong written and oral communication skills, able to explain complex topics simply and concisely.
* Proficiency in Microsoft Office Suite and other business applications.
* Experience using ServiceNow IRM Module strongly desired.
* Strategic thinking, execution precision, and prioritization in a fast‑paced environment.
* Bachelor’s degree in business administration, management, or a related field; an MBA or related advanced credentials preferred.
Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve. Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.
Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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