About the role
A leading Irish distributor of OE automotive components with over 50 years of success is seeking a Commercial Operations Manager to oversee and optimise internal commercial performance.
This senior leadership role will connect Sales, Procurement, Operations, and Key Accounts, ensuring seamless execution in a fast-paced environment where supply efficiency, product range, and service reliability are key competitive advantages.
Key Responsibilities
Capture sales feedback and competitor insight and share with procurement, while supporting resolution of pricing issues
Co-ordinate product launches and ensure clear communication to the sales team
Own resolution of customer delivery and service issues, including escalation where needed
Manage returns and credits end-to-end and ensure timely resolution of service problems
Maintain CRM data quality and support strong feedback loops from the field
Build and manage sales reporting and performance dashboards
Provide operational and administrative support to sales and key account teams
Support internal delivery of key account strategies across functions
Report on key account performance and issues, and manage escalations
Support and monitor phone sales team performance and service standards
Capture feedback and drive improvements in team effectiveness
Structure and manage sales feedback, ensuring all issues are actioned and closed out
Coordinate cross-functional solutions and maintain full accountability for resolution
Improve processes between procurement and operations
Streamline workflows and drive ongoing internal efficiency improvements
Ideal candidate
5–10 years in commercial operations, sales operations, or internal account management "not field sales".
Experience in automotive aftermarket, parts distribution, wholesale, or related B2B distribution preferred; FMCG or logistics also relevant
Has owned or managed a CRM platform (Salesforce, HubSpot or equivalent) with a track record of improving data quality and rep adoption
Has built or managed sales performance dashboards and reporting for a multi-rep or multi-territory sales team
Has coordinated across multiple internal departments, Sales, Operations, Procurement, Finance in a leadership or ownership capacity
Has managed a small team or performed a player-manager role
Skills & capabilities
CRM management & data integrity
Cross-functional project coordination
Sales reporting & KPI dashboards
Process mapping & workflow design
Issue escalation & resolution
Stakeholder communication (all levels)
Light people management
Feedback capture & prioritisation
Location
Dublin
Salary
Highly Competitive
Job Ref
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