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Front office receptionist/guest relations associate

Kenmare
Sheen Falls Lodge
Office receptionist
Posted: 26 February
Offer description

We are currently inviting applications from experienced Front Office professionals with 1–2 years' 4*/5* hotel experience to join our team.

As part of the Front Office team, you will assist in the day-to-day operations of the department, including reservations, guest check-in and check-out, room allocations, billing, and being the main point of contact for our guests.


Requirements:

* 1–2 years' previous 4*/5* hotel front office experience

* Fluent written and spoken English

* Experience with Hotsoft and Tablepath (preferred)

* Excellent communication, administrative and organisational skills

* A genuine passion for delivering exceptional guest service


Key Responsibilities:

* Provide a warm, professional welcome to all guests

* Handle reservations, guest enquiries and correspondence efficiently

* Ensure accurate billing and smooth check-in/check-out procedures

* Maintain clear communication with colleagues and management

* Uphold the highest standards of presentation, service and security

Hours: 8-hour shifts, five days over seven, including weekends and bank holidays.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

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