Key Responsibilities
* Serve as the primary administrator for SmartTask, configuring and managing rostering, payroll,incident reporting, and ERP modules.
* Deliver and maintain accurate staff rosters, ensuring coverage, compliance, and efficient deployment.
* Collate hours worked in SmartTask to produce accurate payroll exports.
* Oversee proof of attendance, incident logging, and task monitoring via SmartTask.
* Generate reports and dashboards to support operations, payroll, and client requirements.
* Provide training and user support to staff and managers to ensure adoption and compliance.
* Liaise with SmartTask vendor support for updates, escalations, and improvements.
* Collaborate with leadership to maximise SmartTask's role as a business-wide ERP solution.
Essential Requirements
* Proven SmartTask experience in a security or workforce management setting (minimum 1 year).
* Strong knowledge of rostering, payroll collation, and workforce scheduling in SmartTask.
* Ability to configure reporting and dashboards to meet operational needs.
* High level of attention to detail and organisational skills.
* Strong communication skills and the ability to train staff across different levels.
Desirable Experience
* Background in the security industry or managing mobile/static staff.
* Knowledge of compliance frameworks (SIA/ACS, working time regulations).
* Familiarity with payroll systems and SmartTask integration.
* Demonstrated success in improving efficiency through automation and reporting.
Performance Metrics
* Accuracy and timeliness of rosters and payroll data.
* Reduction in payroll disputes and scheduling conflicts.
* Effective reporting outputs and analytics from SmartTask.
* Staff adoption and satisfaction with the system.