Job Title
Assistant Night Manager (HOT0CF44)
Job Location
Hilton Dublin Airport Hotel, Northern Cross Malahide Road, Dublin 17
About the Role
Our industry is all about people so we are serious about taking care of our team members and support their career ambitions in an individualised way.
We also welcome those looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit.
Working hours are 11pm – 7am, 5 days out of 7 – 39 hours contract.
We are looking for someone who is currently working as an Assistant Night Manager, Night Auditor or Receptionist Supervisor and would like to take their career to the next level.
Key Responsibilities
Oversee Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Serve as a point of contact for regular and important Guests
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct Health and Safety Checks and Night Walks
Maintain a good status awareness of all hotel areas
Assist Night Porter with daily duties
Qualifications
At least 1+ year experience in Front Office, preferably within the hotel, leisure or retail sector.
Competent level of IT proficiency
Excellent leadership and management skills
Commitment to delivering a high level of customer service
Positive attitude and good communication skills
Ability to work on your own and as part of a team
Benefits and Rewards
Yearly Salary: €33,500/year plus incentives
Smart uniform provided and laundered
Free and healthy meals when on duty
A chance to grow your career with personal development programmes
Corporate Responsibility programmes (find out more at )
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
Team Member Referral Program
High street discounts with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Cycle to Work Scheme
Modern and inclusive Team Member's areas
Schedule
Full-time, 11pm-7am, 5 days out of 7 – 39 hours contract
Brand
Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
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