Customer Support Specialist - German & English Location: Cork, Ireland (fully onsite) Salary: €34,500/year + Monthly Performance Bonus + €1,000 Sign-On Bonus Relocation: 4 weeks accommodation for international hires Why This Role? Are you a natural communicator who thrives on solving problems and making someone's day better? Are you curious about fintech and looking for a role that offers variety, challenge, and growth? This is more than just a customer service job. This is your opportunity to join a forward-thinking company supporting a global fintech leader-right here in Cork. The Role at a Glance As a Multilingual Customer Support Specialist, you'll support users of cutting-edge payment technologies. Your mission? Deliver outstanding support through phone, chat, and email-answering questions, resolving technical issues, and guiding customers with empathy and precision. Your daily work will be diverse and rewarding-no two days are the same. You'll be: Acting as the first point of contact for customers Investigating queries and delivering timely resolutions Learning multiple tools and systems to provide fast, accurate assistance Collaborating with a friendly, international team that supports each other What You'll Bring Essential: Full fluency in German and English Clear and confident communicator Tech-comfortable: quick to learn and use digital tools Able to multitask and stay calm under pressure A natural problem solver with attention to detail Bonus points if you have: Previous experience in customer support or contact centres A passion for fintech, startups, or innovative digital services What's in It for You? Compensation & Incentives €34,500 base salary Monthly performance bonus €1,000 sign-on bonus Wellbeing & Benefits Access to health & wellness initiatives from day one GP scheme, vision care, occupational health Contribution towards private medical insurance (based on tenure) Employee engagement programs and social events Workspace & Transport State-of-the-art office: creative zones, gym, coffee bar & subsidised canteen Onsite car parking Cycle-to-work scheme TaxSaver public transport options Relocation Support Moving to Ireland? We'll provide up to 4 weeks of paid accommodation to help you settle in Why Join Us? Be part of a team that genuinely supports one another Enjoy a role where your ideas and input are welcomed Gain valuable experience in a booming global industry Work with an employer that cares about your career and wellbeing Ready to Start Your Next Chapter? Bring your passion for helping people and your language skills to a role where every conversation counts. Join a vibrant, supportive team in Cork-and grow with us. Apply today and be part of something exciting! Skills: German German Customer Service German Client Services German Call Centre. Benefits: bonus pension healthcare