GET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer's lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.KNOW THE ROLEThe Deputy General Manager will partner closely with the General Manager to plan, lead, and coordinate all store operations, ensuring sales growth, profitability, and operational excellence while delivering an exceptional customer experience. The role requires strong leadership, a focus on people development, and the ability to drive innovation and customer-centric strategies, in line with the Vision, Purpose, and Values of Brown Thomas Arnotts.This is a specified purpose (maternity cover) contract. 37.5 hours flexed Monday - Sunday.Your responsibilities will include:Drive Sales & Profitability by maximising opportunities, monitoring performance, and ensuring effective cost control.Lead and Develop Teams, ensuring high levels of engagement, motivation, and succession planning.Champion Customer Experience, embedding a culture of service excellence and relationship building.Influence and Collaborate with concession partners, stakeholders, and senior leaders to deliver shared success.Ensure Operational Excellence across stock management, payroll control, compliance, and store standards.Monitor and React to Market Trends, competitors, and customer insights, identifying opportunities for innovation and growth.Deliver Projects and Events, such as store campaigns, promotions, and customer experiences.Foster a Culture of Communication, ensuring clear, consistent, and inspiring engagement with teams and stakeholders.Oversee Performance Management, coaching and guiding managers to achieve goals and develop talent.Support Employee Relations, working with HR to ensure best practice in people management.Maintain Health & Safety Compliance, providing a safe environment for customers and staff.Champion Digital and Omnichannel Initiatives, enhancing customer journeys both in-store and online.Represent the Brand with Integrity, promoting the Vision and Values of Brown Thomas Arnotts at all times.KNOW WHAT WE'RE LOOKING FORProven leadership experience in retail management, ideally within a premium or department store environment.Strong commercial acumen with the ability to analyse performance and identify growth opportunities.Demonstrated project management expertise, ideally including new store openings.Experience in omnichannel retail and a passion for driving digital innovation.Excellent planning, organisation, and prioritisation skills.Strong communication and influencing skills at all levels.A natural team builder and collaborator, fostering inclusivity and engagement.Skilled at problem-solving with a solutions-focused mindset.High levels of adaptability and resilience in a fast-changing retail landscape.Passionate about customer service excellence and brand experience innovation.KNOW WHAT'S IN IT FOR YOUWe believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we're proud to have been recognised by multiple industry bodies for our progressive workplace culture.As a Brown Thomas Arnotts team member, you will benefit from:Competitive SalaryContributory Pension SchemeCompetitive annual leave entitlementTeam Member discount across the world's most iconic brandsRecognition Days for Volunteering & WellbeingWellbeing InitiativesExtensive Learning & Development OfferingsLeading Talent ProgrammesFlexible Working ModelAdditional BenefitsKNOW HOW WE WORKExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.We Care for Our People:We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably:We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don't discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren't just welcomed – they're positively nurtured. After all, we want you to bring your whole self to work. Please contact us attorequest accommodation.