Job Overview
The role requires you to excel in enthusiasm and provide excellent client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants.
Main Duties
Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability
Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority
Management of job lists ensuring clients are contacted within SLA
Understand all client databases and systems to adequately service clients.
Update client records and other relevant logs as required
Be a Customer Service champion by routing calls to the right person or department
Ensure client confidentiality is maintained
Establish and maintain efficient working relationships with colleagues and clients
Liaise with clients via written correspondence, telephone, and video calls.
Identify and proactively contact clients to promote the benefits of our products and service to drive usage
Assist the Management team with daily, weekly, monthly and quarterly reporting
What you Bring to the Team
Proactive and creative problem solver
A willingness to learn and the ability to communicate effectively within the team
Ability to remain professional in a fast-paced environment
A dynamic and flexible approach, as well as the ability to work under pressure
Excellent attention to detail
Excellent organisational and time management skills with the ability to prioritise
Always maintain a professional and responsible attitude
Ability to prioritise and work unsupervised as required
Ability to work to precise KPI and SLA deadlines
Excellent communication and written skills
MS Office knowledge and experience
INDIRE
48864SK