Job Summary
We are seeking a motivated and customer-focused IT Support Engineer – Level 1 to provide first-line technical support to end users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent IT support services.
Key Responsibilities
* Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
* Troubleshoot Windows/Mac OS, Microsoft 365, and common business applications.
* Handle incidents and service requests via ticketing system, email, and phone.
* Perform IMACD (Install, Move, Add, Change, Dispose) activities.
* Assist with user account management (Active Directory, Azure AD).
* Troubleshoot basic LAN/WAN, Wi-Fi, and VPN connectivity issues.
* Support hardware setup, imaging, and deployment.
* Escalate unresolved issues to Level 2/3 teams.
* Document solutions and maintain knowledge base articles.
* Follow ITIL processes and company security policies.
Required Skills & Qualifications
* Diploma/Bachelor's in IT, Computer Science, or related field (or equivalent experience).
* 0–2 years of experience in IT support or helpdesk role.
* Basic knowledge of Windows OS, Microsoft 365, and Active Directory.
* Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
* Experience with ticketing tools (ServiceNow, Jira, Freshservice, or similar).
* Strong communication and customer service skills.
* Ability to work independently and as part of a team.
Nice to Have
* Basic knowledge of Azure or cloud platforms.
* ITIL Foundation certification.
* Experience supporting remote users.
Job Type: Full-time
Application question(s):
* It is a backfill role, are you available for the backfill support only?
* Can you join us immediately?
Language:
* English (required)
Work authorisation:
* Ireland (required)
Location:
* Limerick, CO. Limerick (required)
Work Location: In person