About Ekco
Founded in 2016, Ekco is one of the fastest-growing cloud solution providers in Europe!
We specialize in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our clients’ existing technology investments.
In a few words, we take businesses to the cloud and back!
We have over 1000 highly talented and supportive colleagues across regional offices in the UK, Ireland, Benelux, South Africa, and Malaysia.
Key Responsibilities
* Read, query, and clarify installation specifications with the nominated vCIO or inside sales team.
* Provide technical support to vCIO/sales team to sign off hardware and parts as required to meet installation specifications.
* Attend client site at the appointed time, liaise with the client on installation time scale and methods/processes.
* Carry out the job as directed, liaise with the client on completion, and ensure 100% satisfaction from the client on the installation.
* Escalate significant changes or additional requirements to the vCIO or Scheduling manager on site.
* Confirm installation completion to client satisfaction, update ticketing system, and process tickets accordingly.
* Inform Scheduling Manager upon completion and availability for re-scheduling.
* Complete tasks within allocated time and according to installation specifications.
* Update ticket with all times, comments, configurations, and details.
* Inform the vCIO on completion and any changes for follow-up with the client.
* Escalate any future recommendations or follow-ups to the vCIO, with clear communication to scheduling and the client.
Key Requirements
* Minimum of 3 years experience in Field Service.
* Microsoft training on Office 365.
* 3 years of server and network experience.
* Relevant technical qualifications.
Desired Requirements
* Manual handling training.
* Firewall/security training.
* Connectwise experience.
* Network and cabling installation experience.
Technical Competencies Required
* Windows Server 2022 training.
* CompTIA Network+.
* Microsoft Azure Fundamentals.
* Fortinet FCA certification (advantage).
Benefits/Perks
* Time off - 25 days leave + public holidays.
* One day birthday leave per year.
* Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice.
* Employee Assistance Programme (EAP) for mental health, emotional wellbeing, and advice.
* EkcOlympics - a global activity for fun!
* Learning & development - Unlimited access to Pluralsight learning platform.
Why Ekco
* Microsoft’s 2023 Rising Star Security Partner of the Year.
* VMware & Veeam top partner status.
* Ranked as 4th fastest-growing technology company in the Deloitte Fast50 Awards.
* Committed to diversity, equality, inclusion, and belonging.
* Encourages internal mobility and development opportunities.
* Flexible working with a family-friendly focus.
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