Job Title: Technical Services Team Manager
Location: Wicklow, Ireland (Field & Warehouse-Based)
Job Type: Full-Time, Permanent
Department: Technical Services
Reports To: Head of Operations / Service Director
Package: Competitive salary + Company Car + Expenses + Pension + Benefits
Job Purpose:
As the Technical Services Team Manager, you will be responsible for managing and coordinating a team of field service engineers who support the installation, maintenance, and repair of medical devices across customer sites and at the central warehouse in Wicklow. This role is split between on-site (warehouse/office) coordination and field-based work, ensuring service excellence, team efficiency, and compliance with industry standards.
Key Responsibilities:
Team Management & Coordination
* Lead, manage, and support a team of service engineers, scheduling daily work and allocating resources effectively.
* Monitor team performance, set objectives, and conduct regular one-to-ones and performance reviews.
* Coordinate training, onboarding, and upskilling of the service team in line with company and regulatory standards.
Field Service Operations
* Act as a senior point of contact for escalated technical issues and high-priority service calls.
* Support the team in the field when required, including site visits, technical troubleshooting, and customer liaison.
* Ensure timely and professional delivery of installation, maintenance, and repair services across all regions covered.
Warehouse & Technical Coordination
* Oversee the technical operations at the Wicklow warehouse, including product servicing, diagnostics, testing, and stock of spare parts.
* Maintain service records, asset tracking, and equipment history logs using internal systems.
* Support internal departments (e.g., Quality, Sales, Logistics) with technical input and coordination.
Process Improvement & Compliance
* Drive continuous improvement in service delivery, efficiency, and customer satisfaction.
* Ensure all work is completed in line with medical device regulatory requirements (ISO 13485, MDR, etc.).
* Maintain H&S compliance and safe working practices across both field and warehouse environments.
Customer Relationship Management
* Build strong relationships with key clients, ensuring service KPIs and expectations are met.
* Handle complex queries or complaints, providing fast and effective resolution.
* Support account management and provide technical input where required.
Qualifications & Experience:
* 3+ years' experience in a similar technical service or field engineering management role.
* Previous experience working within the medical device, biotech, diagnostics, or regulated healthcare industry.
* Strong leadership, team coordination, and problem-solving abilities.
* Hands-on technical experience with medical devices, diagnostics equipment, or similar capital equipment.
* Full clean driving license required.
Desirable:
* Familiarity with ISO 13485, MDR, and other relevant regulatory standards.
* Experience using service management software or CMMS tools.
* Electrical, mechanical, or biomedical engineering qualification (Level 6 or higher).
* Flexible and willing to travel across Ireland as needed.
Benefits:
* Competitive salary based on experience
* Company car, fuel card & phone/laptop
* Expense coverage for travel and fieldwork
* Company pension scheme
* 25 days annual leave
* Ongoing training and career development opportunities
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