Date posted: 19 September ****
Pay: €***** per hour
Overview
Job description:
Role: Aer Lingus Customer Service Agent (Fixed Term Contract)
Applicants are invited to apply for our exciting new roles for ****
Hourly: €***** per hour (Inclusive of 15% shift allowance)
Basic: €***** per hour + €2.21 per hour (15% shift allowance)
Applications are currently being invited for a number of Fixed Term Contracts in our Ground Operations Department based at Dublin Airport.
This is a customer facing uniformed role.
We aim to provide the highest level of customer experience by providing the highest standard of customer care, from the time our customers book their flight to the end of their journey.
We have fantastic opportunities for enthusiastic individuals who are interested in a role with a strong focus on customer service.
These roles are shift positions over a 7 day week including weekends and bank holidays.
You may be required to work additional hours if the operation needs it.
Full training will be provided.
Responsibilities
To provide a welcome service to Customers at check-in and act as boarding agent at the departure gates
Provide the highest standard of service to our customers in a fast-moving operational environment
Work collaboratively with colleagues to ensure a positive Customer experience.
To problem solve issues or challenges that may arise which could impact on the Customer experience at Dublin Airport.
Assist Customers during times of scheduled disruption/cancellations.
Qualifications and requirements
Experience in a customer service focused role
Be at least 18 years of age at the closing date of this notice
Fluent in English, both spoken and written
Willing to work a range of shift duties in a 24 hour, 7 day a week operation.
Be prepared to adhere to all Aer Lingus uniform and grooming standards – no visible tattoos or body piercings when in uniform
Possession and demonstration of the key competencies outlined below
Pass a 5-year security background check and Garda Vetting process
Provide 2 verifiable references
Eligible to live and work in the E.U.
Current unrestricted worldwide passport
Key competencies/skills
Strong customer focus with a good awareness of Customer expectations.
Excellent interpersonal and communication skills, with the ability to deal with Customers in a tactful, professional manner.
Ability to deal with problems as they arise.
Ability to use own initiative and work as part of a team.
Flexible and adaptable with a positive attitude to change
Highly motivated with the ability to work in a fast-paced environment
Computer literate with good attention to detail
A strong attendance and time-keeping record
AER LINGUS IS AN EQUAL OPPORTUNITIES EMPLOYER
Benefits
Up to 32 days holidays
Full enhanced training provided
Free uniform
Free airport parking
Discounted airport shopping
Discounted travel to Europe and North America
Job Types
Fixed Term Contract
Full-time, Fixed term
Experience
customer service: 1 year (required)
Language
Fluent English (required)
Work Location: In person
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