TransferMate - Payment Processing Team Role
TransferMate, a subsidiary of CluneTech, was established in 2010 and has since become a global payment provider with a network covering over 200 countries and territories. Our partnerships include major banks, fintechs, and software providers. In 2022, we achieved Unicorn status, reflecting our growth and success.
Our team is committed to delivering excellent experiences for our partners and customers. We foster a #OneTeam culture that promotes support, respect, recognition, and rewards. Recognized as a Great Place to Work in Ireland for nine consecutive years, we operate in 35 offices worldwide and conduct business across more than 100 countries daily.
Working hours: 9am - 5.30pm
Key Responsibilities:
Serve as a point of contact for the Payment Processing teams, including Payroll.
Ensure current processes operate efficiently.
Maintain awareness of client SLAs and strive to meet them.
Identify opportunities for process improvements and cost savings.
Resolve key process issues and propose solutions.
Review and monitor procedural releases for compliance and understanding.
Apply Change Management protocols for process updates.
Escalate payment and payroll issues to Senior Management and follow instructions.
Follow Escalation & Incident Management Procedures.
Respond promptly to queries and ensure team tasks are completed.
Provide high-level analysis to management.
Manage time effectively in a fast-paced environment.
Prioritize tasks through delegation and decision-making.
Ensure excellent client experience through prompt query resolution.
Maintain and review team task lists regularly.
Train new staff using various training materials.
Identify additional training needs and maintain training documentation.
Mentor and develop team members for progression.
Meet daily team targets and communicate career paths and expectations.
Maintain professionalism and uphold company standards and conduct.
Complete work timely and support team objectives.
Understand the broader business strategies for growth.
Adhere to the Payments Team Code of Conduct.
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