Are you passionate about delivering exceptional training experiences?
Job Description:
We're seeking a skilled and dynamic trainer to join our team as an IT Training Specialist. As a key member of our team, you will be responsible for delivering effective training on various software systems and supporting clients in their digital transformation journey.
This is a fantastic opportunity to combine your technical expertise with your passion for education and make a real impact on our clients' success. You'll work closely with our clients to understand their specific needs and deliver tailored training sessions that meet their unique requirements.
* Training Delivery: Develop and deliver remote and in-person training sessions to clients, from beginners to advanced users.
* Documentation and Content Creation: Maintain and update training manuals, quick-start guides, and online documentation. Create and narrate video tutorials and e-learning materials to supplement live training.
* Customer Success and Feedback: Act as a trusted advisor to clients, offering patient and client-focused support during and after training. Collect client feedback and deliver actionable insights and recommendations to internal teams for product and training improvements.
To succeed in this role, you'll need to possess excellent communication, presentation, and interpersonal skills. You should also have strong documentation and content creation skills, as well as proficiency in MS Office applications. A valid driving license and willingness to travel to client offices are also required.
Requirements:
* Proven experience delivering software or ICT system training, ideally in professional services or legal environments.
* Excellent communication, presentation, and interpersonal skills.
* Strong documentation and content creation skills.
* Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
* Patience, professionalism, and a customer-first mindset.
* Valid Irish driving license and access to a car.
Desirable Qualifications:
* Previous experience with Case Management Systems or similar legal ICT platforms.
* Any training or Professional Qualifications for example Bachelors Degree in Education and Training Development Certified Trainer (e.g., Train the Trainer QQI Level 6 Training Delivery & Evaluation CIPD Learning and Development Certificate)
* Skills in creating and editing training videos (e.g., using Camtasia, Loom, or Captivate).
* Understanding of legal practice management workflows and law firm operations.
Personal Attributes:
* Professional, approachable, and adaptable in varied client environments.
* Organised with excellent attention to detail.
* Self-motivated with the ability to work independently and as part of a team.
* Analytical thinker capable of delivering actionable feedback and insights to improve client success and training programs.