Program Management Lead Job Description
Citibank Europe Plc is seeking a highly experienced professional to lead the implementation of the Payments Target Operating Model (TOM) program. The successful candidate will be responsible for driving realization of efficiencies, risk reduction, and improvement of client experience linked to a globally consistent and future-proofed operating model.
Main Responsibilities:
1. Implement and maintain governance forums for program oversight, ensuring effective decision-making and issue resolution.
2. Engage with senior leaders and subject matter experts to coordinate reporting on TOM efforts across Payments to governance committees, providing timely insights and recommendations.
3. Collaborate with Product, Operations, Technology, Controls, and second-line partners to identify areas of focus for Payments TOM deployment through insightful analysis, opportunity identification, and sizing.
4. Drive end-to-end program delivery by partnering with key Payments TOM stakeholders, defining and monitoring action plans across program streams, and timely resolving execution roadblocks.
5. Develop and refine product strategies, go-to-market approaches, and delivery models in close coordination with global and regional product teams, ensuring alignment with business objectives.
6. Create frameworks and strategies for globally consistent capability deployment, enabling scalability and efficiency.
7. Enhance client experience and satisfaction for payment products through collaboration with various partners, resulting in increased customer loyalty and retention.
8. Keep operational risk within risk appetite by implementing target state product capabilities and processes, ensuring compliance with regulatory requirements.
9. Collaborate with Citi AI teams to deliver AI opportunities driving process efficiencies and improving the control environment in Payments, leveraging emerging technologies to stay ahead.
Requirements:
* Experience in financial services, deep understanding of the Payments ecosystem, including regulatory and market developments.
* Proven program management experience to operate governance structures, work to tight deadlines, and deliver results.
* Product development or operational management experience with payment or cash management products.
* Strong analytical and problem-solving skills, comfortable with financial data and deriving conclusions.
* Exceptional verbal, written, and interpersonal communication skills, with a strong ability to influence senior stakeholders and partners.
* Client-first mindset, self-motivated, with the ability to operate strategically and challenge the status quo, influencing diverse internal stakeholders.
* University degree (preferably in business, finance).