Are you an IT professional looking for a challenging role that involves building and maintaining the ServiceNow platform? We are seeking an experienced analyst to join our team and help us optimize our IT workflows.
This is an exciting opportunity for someone who has prior experience with ServiceNow implementation and platform updates, as well as a strong understanding of ITIL principles and practices. As a successful candidate, you will have the chance to work closely with various stakeholders to analyze business processes and configure the ServiceNow platform.
The ideal candidate will have exceptional analytical and problem-solving skills, as well as outstanding communication and interpersonal skills. Familiarity with Agile/Scrum methodologies and tools is also beneficial. If you are passionate about delivering high-quality solutions and driving strategic decisions, we want to hear from you.
Key Responsibilities
* Understand business needs: Analyze and define priorities within both business and technical contexts.
* Lead training and support: Develop and deliver end-user training and provide robust support and guidance to end-users during both implementation and post-implementation phases.
* Communicate effectively: Regularly update stakeholders on request statuses and timelines.
* Ensure task responsibility: Take full responsibility for assigned tasks, ensuring adherence to functional standardization.
We offer a competitive compensation package and opportunities for growth and development. If you are ready to take your career to the next level, apply today!