We are seeking an experienced and professional Hospitality Operations Manager to lead our front-of-house team in delivering exceptional customer service and ensuring smooth operations.
The ideal candidate will have a proven track record in managing front-of-house staff, cultivating a welcoming environment for guests, and upholding high standards of service and professionalism.
Key Responsibilities:
* Manage and coordinate front-of-house operations to ensure seamless guest experiences.
* Liaise with internal stakeholders to provide excellent customer service and resolve any issues efficiently.
* Maintain a high level of customer satisfaction through effective communication and issue resolution.
* Develop and implement strategies to improve operational efficiency and reduce costs.
* Foster a positive and productive work environment that encourages teamwork and collaboration.
Requirements:
* 2 years' experience in a front-of-house or front-office management role within a 5-star hotel environment.
* Ability to work in a fast-paced environment and under pressure.
* Excellent leadership, communication, and problem-solving skills.
* Flexibility to work shifts, including evenings, weekends, and holidays.
What We Offer:
* Competitive salary and performance-based annual bonus.
* Meal provision on duty.
* Free parking on site.
* Ongoing training and development opportunities.