Coupa's Community-Generated AI and Industry-Leading Spend Management Platform
Drives margins multiply through its innovative, community-generated AI and industry-leading total spend management platform for businesses of all sizes. With trillions of dollars of direct and indirect spend data across a global network of buyers and suppliers, Coupa AI is informed and empowered to prescribe and automate smarter, more profitable business decisions.
The role leads and transforms global customer support operations, driving exceptional service delivery across multiple products in a fast-paced SaaS environment. It owns the strategy and execution of a multi-year roadmap focused on operational excellence, workforce engagement, digital innovation, and cross-functional collaboration.
Key Responsibilities:
* Determine scalable, data-driven support models that elevate both employee and customer satisfaction
* Lead and manage escalations, driving continuous improvement and influencing executive decisions
* Develop and execute strategies to enhance customer experience and performance management
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
We're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Our culture is driven by transparency, openness, and a shared commitment to excellence.