Member Service Representative New Ross Credit Union New Ross Credit Union Ltd (NRCU) is proud to serve over 26,500 Members with offices in New Ross, Bunclody & Ramsgrange with over €160 million of assets under management. We are currently recruiting for the position of Member Service Representative to join our team. Reporting to: Operations Team Leader / Chief Operations Officer Location: Positions available within the New Ross branch (Travel between branches may be required) Position:This is a full time 37.5 hr per week Role Description:Member Service Representatives are responsible for carrying out a range of both back-office and member-facing operational and administrative activities that contribute to the effective running of the day-to-day operations of the credit union. The key purpose of the roles is to support our very valued members with all financial transactions by providing a superior level of assistance and service in a timely and efficient manner. As our MSRs are the main point of contact for all existing and potentially new members delivering exceptional member service by providing an efficient telephone, online and email service to our members, the successful candidates will have an excellent customer care ethos. Skills and competency requirements: Member-focused and aligned with the ethos and values of the credit union. Strong organisational and problem-solving skills with the ability to multitask effectively. Friendly, professional, and approachable, believing in teamwork and collaboration. Experience working in a credit union, financial or office administration environment an advantage. Excellent verbal and written communication with strong interpersonal skills. Demonstrate strong analytical and numerical skills. Experience in IT skills and demonstrate strong analytical and numerical skills. Detail-oriented and well-organized with exemplary phone manner. Flexible and adaptable with a positive attitude to change, with a strong action orientation. New Ross Credit Unionis a community-based credit union with our members' needs foremost in our decision-making. Our aim is to deliver a friendly, efficient, quality service as well as products to our valued members as a not-for-profit organisation. Qualifications: QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank Successful candidates will be expected to meet the Central Bank Fitness & Probity standards Shortlisting may apply, and candidates will be short-listed based on the information provided. A panel may be formed from this application process, from which any future vacancies may be filled. New Ross Credit Union Limited is regulated by the Central Bank of Ireland. New Ross Credit Union supports an inclusive and diverse workforce. A copy of our recruitment privacy policy is available on our website. Skills: Customer Service Attention to detail Administrative Duties