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Responsibilities:
* Maintain agreed standards of cleanliness and hygiene in bedrooms, public areas, and linen, ensuring rooms are fully checked to company 4* standard before returning to reception.
* Ensure bed linen and towels are changed according to the hotel’s schedule and standards.
* Maintain tidiness, cleanliness, and stock levels of accommodation trolleys, caddies, and storage presses.
* Pass any guest property left behind to the Accommodation Manager for lost property.
* Report to the Accommodation Manager regarding materials or equipment needs for staff.
* Utilize resources efficiently to minimize costs.
* Promptly report any maintenance issues to the supervisor/manager.
* Coordinate with your supervisor on room moves, VIP guests, and special needs, and act on provided information.
* Regularly update your supervisor on room status after inspections.
* Participate in training, meetings, and exercises to improve standards and performance.
* Follow the hotel’s customer relation policies and communicate hotel services to guests.
* Handle customer complaints courteously and report them immediately.
* Arrive on time, dressed in full clean uniform, with a visible name badge.
* Maintain high standards of personal hygiene and grooming as per company policy.
* Report DND or No Service status daily.
* Keep corridors free of debris at all times.
* Manage key cards responsibly.
* Report all accidents to the Manager on Duty.
* Comply with Fire, Security, Health, and Safety procedures at all times.
Please note that this job specification is not exhaustive and may change according to business needs.
Additional Information:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
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