Join Capita Ireland as a Customer Service Advisor – Work from Home
Are you currently residing in the Republic of Ireland and looking for a rewarding remote opportunity? Capita Ireland is excited to welcome new Customer Service Advisors to our growing team
What You'll Do
Become part of a close-knit, friendly, and dedicated team supporting our clients' customers with general enquiries. You'll play a key role in delivering a positive, proactive service experience every time.
Your Schedule
Flexible shifts across Monday to Sunday
Working hours between 8:00 AM and 8:00 PM
40 hours per week
Future dates will be discussed in interviews. December 2025 to February 2026.
if successful this role requires you to come to our offices on day 1 to collect your equipment and meet the team
Job title:
Customer Service Advisor
Job Description:
What you'll be doing:
* Handle a high number of customer queries via telephone, up to 60 calls per day.
* Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
* Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
* Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
* Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we're looking for:
* Previous experience working in similar environment
* Being highly methodical with a thorough attention to detail
* Strong communication skills and the ability to build rapport with all callers
* Having excellent organisational skills
* Having the ability to work to stringent customer service SLA's and KPI's
* Demonstrating confidence and the ability to communicate clearly and effectively
* Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
* Bringing a proactive attitude with the ability and ambition to develop role in the future
What's in it for you?
You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
* €28, 080 per annum
* 22 days holidays plus the opportunity to purchase additional leave
* access to Wrkit – giving you access to lifestyle savings, & discounts
* cost of eyecare vouchers for eye examinations and money towards glasses if required
* access to Capita pension scheme
* access to Employee Assistance Programme
* life Assurance Benefit
* cycle2work scheme….and plenty more
What we hope you'll do next:
Choose 'Apply now' to fill out our short application and complete our screening process so that we can find out more about you.
Location:
Ireland-Cork- Capita Customer solutions
,
Ireland
Time Type:
Full time
Contract Type:
Permanent