Community Support Specialist
We are seeking a skilled professional to fill this role.
Key Responsibilities:
1. Investigate and resolve reported issues, such as account support or potential abuse.
2. Enforce our Terms of Use by monitoring reports of abuse on the site.
3. Stay knowledgeable about our products and community standards.
4. Utilize market knowledge and insights to find scalable solutions to improve support for users.
5. Gather, analyze, and utilize relevant data to develop ways to enhance user experience.
6. Recognize trends and patterns and escalate issues outside company policy to the global team.
7. Identify inefficiencies in workflows and suggest solutions.
Required Skills & Qualifications:
* Strong personal resilience with ability to operate in pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritize, solve problems and work as part of a team.
* Effective time management and prioritization skills.
* Ability to consistently meet performance targets.
Benefits:
* Chance to work within multicultural and diverse team.
* Internal opportunities for career progression.
* No shift rotations – fixed working schedule.
* Private healthcare and pension contribution.
* Full training provided.