Manager of Service Access and Flow
Full Time, 1-year fixed term contract, DOH Clerical Grade VII, Grade Code 0582
Location: Dublin, HSE Dublin and North East, County: Dublin North
Contract type: Fixed Term Whole Time
Job Overview
Our 2025-2030 strategy sets out the renewed purpose, bold ambitions and values-led direction of the organisation. The strategic direction of the organisation is to provide our service users with the right supports at the right time. Together with individuals, families and our partners, we are aiming to shape a world where everyone is valued and supported to live the life they choose.
Responsibilities
The Manager of Service Access and Flow will be responsible for the strategic coordination, management, and oversight of clinical scheduling systems, ensuring the efficient use of clinician time and the delivery of timely, safe, and high quality patient care.
Qualifications
A relevant qualification in healthcare management, business administration, or a related discipline.
A relevant qualification in process improvement.
Significant experience in a healthcare or clinical environment, with a strong understanding of service delivery, patient flow, and clinical processes.
Demonstrated experience in staff scheduling, workforce planning, or managing appointment systems within a complex service.
Experience in a supervisory or management role, including leading, supporting, and developing administrative or scheduling teams.
Proven ability to manage waiting lists, prioritise workload, and improve service access and efficiency.
Experience using scheduling or patient management systems, with strong IT and data management skills.
Demonstrated ability to analyse data, generate reports, and use information to support service planning and decision making.
A strong understanding of clinical governance, data protection (GDPR), and the importance of confidentiality in a healthcare setting.
Excellent organisational, communication, and problem solving skills, with the ability to work under pressure and manage competing priorities.
Salary
Department of Health Salary Scale for Clerical Grade VII (0582): €61,219–€79,583.
Application Deadline
Applications must be received on or before Thursday 18th June 2026.
Contact
Informal enquiries to Dr. Damien Kiernan, Head of Specialist Services (01) 854 2467 or email keirandan@health.gov.ie.
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