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Company Description
We are SGS, the world’s leading Inspection, Verification, Testing, and Certification company. Recognized as the global benchmark for sustainability, quality, and integrity, we have 99,600 employees across 2,600 offices and laboratories worldwide. Our goal is to enable a better, safer, and more interconnected world.
We provide independent services globally that impact people's lives through Testing, Inspection, and Certification. We also offer training and consultancy services to keep organizations updated with the latest standards, regulations, and technologies across all industries.
We are currently recruiting Customer Service Advisors for our Galway Contact Centre to support our services in the Small Public Service Vehicle (SPSV) industry within a government contract. The role is on-site in Galway, full-time, and fixed-term.
Job Description
Our offices operate from 9 am to 6 pm, Monday to Friday, excluding public holidays. Reporting to the Licensing Coordinator & Operations & Quality Supervisor, the successful candidate will:
* Answer incoming customer calls and take appropriate actions.
* Follow Scripts, Standard Operating Procedures, and Data Protection Guidelines.
* Maintain customer satisfaction ratings as per company criteria.
* Use company policies to resolve or escalate issues.
* Update customer records in the company platform.
* Route calls to appropriate resources.
* Document call notes clearly and concisely.
* Handle complaints and inquiries by obtaining relevant data.
* Coordinate with internal departments.
* Comply with the Company’s Code of Integrity & Professional Conduct and promote equality and diversity.
* Prioritize safety and professionalism, exercising due regard for health and safety policies.
This list is not exhaustive.
Qualifications
* Leaving Certificate and/or FETAC Level 5 Skills Certificate.
* At least 1 year of customer service experience.
* Strong computer skills and PC proficiency.
* Excellent attention to detail and communication skills.
* Ability to work independently and proactively as part of a team.
* Strong team player qualities and learning capabilities.
* Focus on customer service and fluency in written and spoken English.
* Proactive problem-solving skills in a fast-paced environment.
* Excellent organizational skills.
* Irish language skills are an advantage.
Additional Information
Benefits include:
* Comprehensive training and professional development programs.
* Opportunities for progression.
* Tax Saver Tickets, Bike to Work Scheme, Employee Assistance, Digital Wellness, and Pension.
Additional Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Customer Service
* Industries: Retail Office Equipment, Consumer Services, Oil and Gas
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