As a seasoned IT professional, you will lead a team to deliver high-quality services and oversee the management of desktop environments for our clients.
The ideal candidate will possess a strong background in IT support and management, with experience in managing daily operations of an IT support team and implementing best practices for desktop management.
Key Responsibilities:
* Manage the IT support team, ensuring timely resolution of technical issues and optimizing desktop systems.
* Develop and maintain IT policies, procedures, and standards for efficiency and security.
* Coordinate IT support activities, including hardware and software deployments, upgrades, and troubleshooting.
* Provide leadership and mentorship to support staff.
* Monitor team performance and key metrics to measure service effectiveness.
* Collaborate with other IT departments for integrated support and seamless technology operations.
* Manage inventory and procurement of desktop hardware and software.
* Stay current with emerging technologies and evaluate their potential for improving desktop operations.
* Provide training and support to team members on new technologies and processes.
Qualifications:
* Proven experience in a desktop support role with a management or supervisory background.
* Strong knowledge of desktop operating systems and applications.
* Familiarity with network infrastructure, remote support tools, and IT security best practices.
* Excellent leadership, communication, and interpersonal skills.
* ITIL foundation certification or experience with IT service management frameworks.
* Strong problem-solving abilities and a customer-focused approach.