POLISH - CUSTOMER SERVICE REPRESENTATIVE Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Polish. This is a permanent role reporting to the customer service manager. This role will have hybrid working options after a probation period with the role being based in Galway City. Responsibilities include: *Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner *Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates. *Assist customers with placing orders, returns, refunds or exchanges as per company policies. *Collaborate with internal departments to resolve customer concerns effectively and efficiently. *Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures. *Representing the company in a professional, courteous, and efficient manner *Complete documentation to in-house standards and be compliant with all in house procedures. *Working in a safe manner at all times. *Reporting to the Customer Service Team Leader. Requirements include: *Fluency in spoken and written Polish & English. *Minimum 2 years experience working in a Call Centre or Customer Service department. *Excellent communications skills. *Excellent telephone and customer service skills. *Ability to work independently and as part of a team in a fast-paced environment For more information, please contact #LI-SK3 #CplSeanKeating Skills: friendly good listener loyal