**IT Technical Specialist Role Overview**
The primary objective of this position is to deliver exceptional technical assistance and support in resolving complex IT issues.
Main responsibilities include managing escalated calls related to incidents and service requests, providing expert advice on various technologies, troubleshooting hardware, software, and network problems, and collaborating with third parties on intricate issues.
The successful candidate will ensure timely and effective responses to user inquiries, contribute to the smooth operation of IT systems, and deliver outstanding customer service.
Key areas of focus include:
* Windows Server/Desktop management
* Active Directory configuration
* Citrix and VMware expertise
* Network principles and troubleshooting
We are seeking an experienced IT professional who can effectively communicate technical information, work collaboratively as part of a team, and maintain a high level of professionalism in all interactions.
This role offers opportunities for career growth and development in a dynamic environment. If you have a passion for delivering excellent IT support and services, we encourage you to apply.