Overview
Joining a team of Customer Service Representatives and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing concerns.
Qualifications
1. At least one years' relevant experience preferably in a customer service environment.
2. Have good communication skills with an excellent telephone manner.
3. Organised, diplomatic and a good team player.
4. A proven ability to work to targets and timelines.
Responsibilities
5. Maintaining a positive, empathetic, and professional attitude toward customers always.
6. Responding promptly to customer inquiries.
7. Dealing with customer queries and concerns
8. Communicating with customers via on the phone, email, live chat, or face-to-face.
9. Communicating and coordinating with colleagues, as necessary.
10. Providing feedback on the efficiency of the customer service process.
11. Ensure customer satisfaction and provide professional customer support.