Deliver Exceptional Customer Service
Are you passionate about delivering exceptional customer service and have a knack for technical problem-solving?
This is your opportunity to make a real impact in a customer-focused, collaborative environment.
Key Responsibilities:
1. Drive Sales Excellence: Convert sales opportunities through outstanding customer service and product knowledge.
2. Support Complex Enquiries: Act as a key contact for customers, especially for technical or complex queries.
3. Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
4. Collaborate Cross-Functionally: Work closely with departments to ensure seamless service delivery.
5. Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of our products.
6. Identify Opportunities: Analyse data to upsell and cross-sell complementary products and services.
7. Mentor and Develop: Support and coach team members, sharing expertise to build capability.
Requirements & Qualifications:
* Proven track record in a technical sales or customer service role
* Strong diagnostic and problem-solving abilities
* Excellent communication and negotiation skills
* Customer-centric mindset with a resilient and goal-oriented approach
* Ability to optimise sales opportunities and navigate systems
* Team player with a proactive and responsive attitude