About the role We're looking for a calm, capable operator who can hold the full picture across our member experience and internal execution.
You'll own the end-to-end user journey, run a simple weekly operating cadence, and make sure nothing falls between the cracks across admin, comms, events, community engagement and follow-up.
This role is perfect for someone who loves systems and standards, but is also warm and confident working with senior members and representing the brand at in-person dinners and events.
What you'll be responsible for Member journey and experience (end-to-end)Own and improve the member journey from onboarding through events, ongoing engagement, renewals and referrals Make sure every touchpoint is clear, timely, premium and consistent Spot drop-offs or friction and fix them fast Weekly operating system (so execution actually happens)Run a weekly planning rhythm (priorities, owners, deadlines, risks)Maintain a lightweight tracker so everyone knows what's in motion and what's blocked Create clear handoffs between team members (insights to actions, events to follow-up, assets to publishing)Community engagement and follow-through Turn "what we're hearing" from the community into action (introductions, nudges, targeted outreach, re-engagement)Ensure event engagement is strong before, during and after (attendance, connection, momentum)Build simple playbooks for follow-up so no member feels forgotten Events and leadership dinners Support or host at leadership dinners/events as needed including facilitation of monthly virtual events.
Ensure decisions, commitments and next steps are captured, actioned and closed out Systems, templates and quality standards Build templates, checklists and playbooks for repeatable excellence Improve workflows and tools so the business can scale without chaos Who you'll work with Founder: sales, partnerships, strategy (you will keep her out of the weeds)Admin/coordination: pre-event logistics, purchases, scheduling Finance and newsletter: internal organising, accounts, newsletter and member insights Creative: photography/visual assets What we're looking for (must-haves): Strong operations mindset, you naturally build structure, cadence and clarity Excellent follow-through, you close loops and chase owners kindly but firmly Member-first instincts, you care about how people feel and what happens after the event Confident communicator in writing and in person Comfortable representing the brand at events and leadership dinners Calm under pressure and able to prioritise without hand-holding Nice to have Community, customer success, programme management or events background Experience building a service delivery playbook or scaling a membership/community Comfortable being visible on Linked In as part of brand advocacy What success looks like (first 90 days)Member journey tightened and documented, with clear standards and templates Delivery of KELLA promise Weekly operating rhythm running smoothly, nothing falls between stools Post-event follow-up happens within 24 hours, introductions and next steps are actioned Founder has noticeably more time for sales and strategic partnerships Job Type: Part-time Pay: €27,500.00-€37,500.00 per year Expected hours: 20 per week Benefits: Work from home Application question(s): Are you based in Ireland?Experience: Operations/Community: 5 years (required)Work Location: Remote