We are seeking a proactive and customer-focused Desktop Support Analyst to join our IT support team. This role is critical in ensuring end users receive a high standard of technical assistance across hardware, software, and enterprise applications. You will play a key role in maintaining business productivity by resolving incidents efficiently and delivering an exceptional user experience.Key ResponsibilitiesDiagnose and resolve issues with desktops, laptops, and otther office/IT devices.Troubleshoot issues operating systems (Windows 11), Microsoft 365 applications, and other software issues and errors.Manage incidents and requests through a ticketing platform.Manage accounts across Active Directory, email platforms, etc.Install, configure, and update software.Support users by addressing and resolving issues using remote management tools.Prepare new equipment including imaging, asset tagging, and software deployment.Ensure all devices are maintained to a high standard and that all antivirus, encryption, and software is up to date.What you'll bringIT and technical supoport experience, ideally with Microsoft 365 services including Teams and OneDrive.Hands-on experience with ITSM ticketing systems.Knowledge of mobile device support and Mobile Device Management (MDM) solutions.Strong background in desktop hardware troubleshooting and end-user support.Desirable skills & capabilitiesVery good communication skills.Ability to maintain documentation to a good and comprehensive standard.A "customer first" approach.Strong time and workload management skill.Strong problem-solving and analytical skills.If you are a driven Desktop Support professional looking for an opportunity to make a tangible impact within a dynamic organisation, we would love to hear from you. Apply today.