Overview
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities through our charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
An exciting opportunity has become available for a Clinic Manager to join our prestigious Newbridge clinic. You will join a world-class team delivering a range of eye care services such as laser eye surgery and cataract surgery consultations.
Role and responsibilities
* Responsible for the operational efficiency of the clinic; develop your team to deliver on challenging but attainable sales targets, including Laser Eye Surgery, IOL procedures, glasses and contact lenses sales.
* Promote the benefits of laser eye surgery, IOL, contacts and glasses with passion and high product knowledge.
* Ensure high levels of professionalism, customer care, product knowledge and selling skills to meet customer needs and company standards.
* Minimise customer complaints through improved service, resolve complaints quickly and professionally, and retain customer loyalty.
* Maintain a presentable clinic and uphold the highest standards of tidiness and cleanliness to promote a professional image.
* Recruit, induct, coach and support the team to ensure staff meet knowledge and competence standards.
* Promote teamwork between professional, clinical and retail teams.
* Be responsible for all Health and Safety aspects for the Clinic and its employees, ensuring guidelines and legal requirements are upheld.
* Maximise conversion opportunities with patients for premier treatments and optical products.
* Ensure the Clinic team advises potential patients on the most suitable solutions for their needs.
Required qualifications and experience
* Experience as a Retail or Clinic Manager
* Excellent communication and presentation skills
* Adaptable with a flexible approach to work
* Articulate and well-presented with meticulous attention to detail
* Good experience of Microsoft Office and Outlook
* Ability to negotiate and influence outcomes
* Demonstrates confidentiality, integrity and discretion
* Self-motivated, enthusiastic and well presented
* Proven track record of developing a team through performance management
* Optical experience
What’s in it for you?
* State-of-the-art, modern working environments
* 29 days annual leave
* Free laser eye surgery and intraocular lens surgery
* Free eye tests
* Discounted prescription eyewear and sunglasses
* Generous Optical Express friends and family discount scheme
* Ongoing training and development opportunities
Employment type
* Full-time
Job function
* Management, Sales, and Health Care Provider
* Industries: Hospitals and Health Care
Optical Express is an equal opportunities employer.
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