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City: Limerick
Country/Region: IE
Application Deadline: -
Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!
We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to surpass targets, and providing world-class service, we would love to hear from you!
In the UK, we are proud to have recently been recognized in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.
The role
The supervisor is our brand ambassador. In this role, you will oversee the busy sales floor, motivate sales assistants to drive sales and excel in customer service, and support them in creating memorable experiences for our customers.
Enjoying a fast-paced, sometimes high-pressure retail environment is essential. Daily, you will share Pandora product knowledge with the team, run coaching sessions to unlock sales potential, and ensure store operations run smoothly. Supervisors will lead by example, setting personal KPIs and sales targets.
What to expect from the role
* Hold daily team briefs, share store KPIs, and motivate the team to surpass them
* Conduct store walks; understand the importance of visual merchandising and commerciality
* Monitor store sales figures
* Handle escalated customer complaints
* Achieve and exceed sales targets using effective selling skills, focusing on up-selling, UPT, ATV, and productivity
* Build strong relationships with customers by answering queries, providing excellent service, and adapting to individual needs
* Store operations including opening/closing procedures, cashing up, and reconciling tills
* Assist with administrative duties, recruitment, investigations, and disciplinary actions if needed
* Support product and POS deliveries, unloading, and storing stock properly
* Operate the till, handle financial transactions, and escalate issues as necessary
* Follow security policies to ensure safety on the shop floor
The successful candidate
Our supervisors are ambassadors of the Pandora brand. The ideal candidate will be a highly capable, passionate team player who can confidently support their team to deliver an unforgettable Pandora in-store experience.
Experience with leading brands or consumer products is preferred. If you are a senior sales assistant or current supervisor seeking your next challenge, this could be the opportunity for you. We value candidates who embody our core values of dreaming, daring, caring, and delivering.
An ideal candidate will have:
* Proven experience in driving sales and profitability
* A passion for delivering exceptional customer service
* Strong communication skills to coach a high-performing team
* Adaptability and flexibility to changing business needs
* A positive, enthusiastic attitude and a passion for Pandora products and values
* A well-presented appearance and a taste for desirable products
Why work with us?
Our people are key to our success. We offer a competitive rewards package, including:
* Competitive hourly pay
* Monthly bonus of 10%, with potential for 20% for stretch targets
* Generous annual jewellery uniform allowance
* Access to our online benefits platform with retail, hospitality, and entertainment discounts
* Support for health, wellbeing, financial advice, and legal aid through ‘RetailTrust’
* Parties, incentives, and gifts throughout the year
If you have the relevant skills and are looking for a new challenge, don’t miss out! Please apply to submit your application.
Pandora’s recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age in their applications.
*If you require reasonable adjustments during your interview(s), please inform us as soon as possible.*
About Pandora
Pandora is the world’s largest jewellery brand, known for accessible luxury jewellery made from high-quality materials. With a presence in over 100 countries and more than 6,800 points of sale, including 2,700 concept stores, Pandora is committed to sustainability, using recycled silver and gold, and aims to halve greenhouse gas emissions by 2030. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people and reported revenue of DKK 31.7 billion in 2024.
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