Honeycomb are delighted to work with Ards Hospital to recruit for a Band 4 Administrator to join the busy team on a full-time temporary basis.Ards HospitalMonday - Friday, 9:00am - 5:00pmBand: 4Onsite ParkingWeekly PayArds Hospital is seeking an experienced and highly organised Band 4 Administrator to join our team in a busy and demanding environment. This is a key administrative role that supports frontline services and ensures effective communication between service users, clinical teams, and management.The PersonThe successful candidate will be responsible for handling incoming complaints from service users, requiring a high level of empathy, professionalism, and discretion. You must be able to manage sensitive information, remain calm under pressure, and communicate effectively with individuals who may be distressed or dissatisfied with services.You will also be expected to demonstrate excellent IT and system skills, with experience in using a range of computer systems and Microsoft Office packages.Key Responsibilities Include:Managing and responding to incoming complaints from service usersMaintaining accurate records and documentationUsing computer systems for word processing, email management, data input, and report generationSupporting wider administrative functions within the departmentWorking effectively within a fast-paced team environmentEssential Criteria - Qualifications / ExperienceApplicants must meet one of the following:Option 1:HNC/D (in a relevant subject related to the post) or equivalent, and1 year's administrative experience at Band 3 (or equivalent).OROption 2:NVQ Level 3 in Administration (or equivalent), and2 years' administrative experience at Band 3 (or equivalent).OROption 3:4 GCSEs (Grade A-C) or equivalent, one of which must be English Language, and3 years' administrative experience at Band 3 (or equivalent).Essential SkillsCandidates must demonstrate experience using computer systems and software for:Word processingManaging emailsData inputExtracting information to produce reportsTo apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information.If you require any adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made.Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role.