Job Role
As a Front of House Care Coordinator, you will play a vital role in ensuring a welcoming and professional environment for all visitors, service users, and staff. You will be the first point of contact at reception and will model high standards of customer service.
Key Responsibilities include:
* Handle incoming calls, posts, queries, complaints, and communications effectively, escalating where necessary
* Maintain a professional front-of-house area, including receptions, meetings and training rooms
* Manage reception duties, and support care coordination by liaising with the Person-Centred Care Team to ensure schedules run smoothly
* Implement and support person-centred care plans to enhance each service user's quality of life, independence, and involvement in decision-making
* Maintain regular communication with service users, families, and home support workers, gathering feedback and promptly addressing any concerns
* Ensure ongoing compliance with regulatory standards, including active participation in audits and inspections
Qualifications and Experience
* A relevant qualification in administration, management, or health and social care (e.g., QQI Level 5 or an equivalent recognised certification)
* Experience in supporting in a customer service & service demands capacity
* Experience in person-centred care & scheduling coordination is highly desirable
* Excellent communication and organisational skills
* Proficiency in care management software and electronic records