We are recruiting for an Accommodation Assistant to provide quality service to our guests and ensure the cleanliness of all rooms and areas in a timely manner, in line with the Forbes Five Star standards and The Red Carnation Hotels standards.Who are we?In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.Key responsibilities of the Accommodation Assistant will include:•Providing each guest with the highest levels of Housekeeping service in accordance with Forbes 5 Star Standards and Red Carnation Hotels standards•To provide a full service to vacated bedrooms and replenish stayover bedrooms•To provide guests, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needsThe ideal candidate for the Accommodation Assistant position should:•Have a friendly and outgoing personality•Be enthusiastic and fully flexible (need to work 5 days over 7 day period, inclusive of some weekends and holidays)•Have strong communication skills•Demonstrate strong attention to detail•Be legally eligible to work in Ireland •Have the ability to handle busy situations and manage your workload effectively What's in it for you?Professional, award winning training and development opportunitiesDiscounted accommodation rates with Red Carnation Hotel CollectionAnnual Staff Appreciation Party and other Employee Recognition EventsDiscounted rates with many local businesses and third party service providers (including Estate Activities)Heavily subsidised accommodation (subject to availability)Free meals on dutyComplimentary dry cleaning of business attireRecommend friend and family bonus schemeTwo paid volunteering days each yearHoliday allowance increasing with length of service up to 25 daysHotel based recognition incentivesFree access to Employee Assistance Programme
Join us in this incredible new opportunityWe are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.#Estate